Note: The job is a remote job and is open to candidates in USA. Dell Technologies provides customer-focused technical services supporting the installation, configuration, maintenance, troubleshooting, and repair of its products. The Field Service Engineer 2 supports installations, maintenance, testing, data collection, quality control, issue resolution, and collaboration with customers and product teams.
Responsibilities
- Create and run tests under guidance; prepare setups and instrumentation
- Assist with template updates and maintenance of case repositories
- Run QC on logs (units, references, metadata) and package results for reviews
- Track tasks, versions, and approvals in workflow tools
Skills
- 2+ years of related experience in a professional role or equivalent experience
- Proficiency with tools and diagnostics; accuracy in data entry and documentation
- Organized and detail‑oriented; follow SOPs and safety standards
- Ability to translate inputs into clear results and iterate quickly on feedback
- Clear communication and collaboration skills across teams
- Top Secret Clearance is required
- Bachelor's degree in Engineering Technology or related field
- Exposure to ITIL practices or OEM product training
Company Overview
Dell Technologies provides essential infrastructure for organizations to build their digital future. It was founded in 2016, and is headquartered in Round Rock, Texas, USA, with a workforce of 10001+ employees. Its website is
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