Account Consultant IV - National Accounts (Remote)

Account Consultant IV - National Accounts (Remote) in Baltimore, MD - CareFirst

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Home / Job Search / Account Consultant IV - National Accounts (Remote)

Account Consultant IV - National Accounts (Remote)

Job ID: 22604

Job Function: Sales & Account Management

Location: Baltimore, MD, United States

Campus: Columbia, MD

Career Band: BDSC

Status: Full-Time

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Resp & Qualifications

CANDIDATES MUST LIVE IN THE MD, DC, NORTHERN VA AREA IN ORDER TO TRAVEL INTO THE OFFICES AND FOR CLIENT MEETINGS AND STAFF MEETINGS.

ACTIVE HEALTH AND LIFE LICENSE IS REQUIRED.

PURPOSE:

This position is responsible for renewing/growing a book business which includes our largest, most complex accounts with indemnity and managed care medical products, ancillary/specialty products, and life products. This position drives revenue and manages current and prospective relationships to ensure success with products. Supports sales initiatives and strategies within national accounts market. Achieves sales and profitability objectives by effectively managing existing accounts. and supporting the sales and implementation of newly sold customers.

ESSENTIAL FUNCTIONS:

• Ensures that each assigned account renews annually and aggressively pursues growth within groups by developing and implementing account specific benefit and financial strategies.
• Manages and develops a set of assigned accounts to increase profitability through strategic cross-selling of products and programs, as well installing new corporate programs.
• Develops strong and long-term relationships with the customer and benefits consultants.
• Takes accountability for customer satisfaction and responsibility for managing the customer-facing team, and SMEs on projects, educational sessions and other corporate initiatives. Ensures all deadlines are met.
• Resolves issues and handles client complaints quickly and effectively by utilizing internal support teams as necessary.
• Receives regular customer feedback and recommends strategy and tactical approaches to increase customer engagement and satisfaction.

QUALIFICATIONS:

Education Level: Bachelor''s Degree in Business, Finance or related field OR in lieu of a Bachelor''s degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Licenses/Certifications:

• Current health and life license for the jurisdictions of Maryland, DC, and Virginia is required.

Experience: 10 years sales/healthcare.

Preferred Qualifications:

• Experience in a similar sales position with a competitor or another Blue Cross Blue Shield plan is preferred.

Knowledge, Skills and Abilities (KSAs):

• Knowledge and understanding of CRM and other client management tools.
• Strong customer service orientation.
• Ability to recognize, analyze, and solve a variety of problems.
• Excellent communication skills both written and verbal.

Additional Skills and Abilities:

• Must be able to contribute to membership retention and growth as an active participant in our customer-centric, performance-based culture.
• Must be able to develop cross-selling strategies to drive specialty product portfolio adoption and member engagement in products while also creating margin growth and additional revenue streams through a diverse product portfolio.
• In a consultative fashion, must be able to work with groups, consultants and brokers to better engage membership in CareFirst products and service, delivering on our whole health value proposition.
• Must be able to identify and collaborate with internal resources to deliver a differentiated client experience that meets or exceeds their needs and expectations.

Travel Requirements:

Estimate Amount: 30-40%

Salary Range: $96,000 - $156,000

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate''s work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case''s facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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Serving Maryland, the District of Columbia, and portions of Virginia, CareFirst BlueCross BlueShield is the shared business name of CareFirst of Maryland, Inc. and Group Hospitalization and Medical Services, Inc. CareFirst BlueCross BlueShield Medicare Advantage is the shared business name of CareFirst Advantage, Inc., CareFirst Advantage PPO, Inc. and CareFirst Advantage DSNP, Inc. CareFirst BlueCross BlueShield Community Health Plan Maryland is the business name of CareFirst Community Partners, Inc. In the District of Columbia and Maryland, CareFirst MedPlus is the business name of First Care, Inc. In Virginia, CareFirst MedPlus is the business name of First Care, Inc. of Maryland (used in VA by: First Care, Inc.). CareFirst of Maryland, Inc., Group Hospitalization and Medical Services, Inc., CareFirst Advantage, Inc., CareFirst Advantage PPO, Inc., CareFirst Advantage DSNP, Inc., CareFirst Community Partners, Inc., CareFirst BlueCross BlueShield Community Health Plan District of Columbia, CareFirst BlueChoice, Inc., First Care, Inc., and The Dental Network, Inc. are independent licensees of the Blue Cross and Blue Shield Association. BLUE CROSS, BLUE SHIELD and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or generic information.

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. To comply with this law, CareFirst must collect information regarding an employee's identity and employment eligibility and document that information on a document referred to as Form I-9, Employment Eligibility Verification, no later than three business days from when the employee begins work for pay. If you are hired, you will be required to provide certain information on the form necessary to establish your identity and eligibility to work in the United States and certain required supporting documents.

If you experience any technical difficulties during this process, please send an email detailing the specific problem you are having to [email protected] and we will respond as soon as possible.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) If you believe that you have experienced discrimination, contact OFCCP at 800-397-6251 (TTY 877-889-5627) or

Remote

Skills:
Analysis Skills, Brokerage, Business Development, Business Growth, Chartered Financial Analyst (CFA), Communication Skills, Community Health, Consulting, Corporate Policies, Cross-Selling, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Develop and Maintain Customers, English Language, Equal Employment Opportunity (EEO), Finance, Financial Strategy, Genetics, Government, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, Health Plan, Healthcare, Internet Security, Legal, Managed Care, Medical Products, Medicare, Meet Sales Quota, Multilingual, Multimedia, National Sales, Patient Rights, Physical Demands, Preferred Provider Organization (PPO), Presentation/Verbal Skills, Product Positioning, Product Programs, Product Support, Profit & Loss, Psychiatry and Mental Health, Quality Management, Resolve Customer Issues, Revenue Management, Sales, Sales Management, Sales Strategy, Sales Support, Time Management, Willing to Travel, Writing Skills

Blue Cross and Blue Shield Association

At the Blue Cross and Blue Shield Association (BCBSA), we provide business strategy, technical support and consulting expertise to 36 Blue Cross and Blue Shield companies across the nation, employing more than 1,000 of the best strategic thinkers in the industry. We are a Brand manager that sets quality control standards for the 36 independent companies that use the Blue Cross and Blue Shield Brands, and we serve as a trade association that represents these Blue companies. It is through our involvement that the Blues companies share a united vision and strategy while also benefiting from the local strength of all member companies.

Company Size:
2,000 to 2,499 employees

Industry:
Insurance

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